|Postage & Returns
|Things you need to
know before purchase
and Packing: Postage for the UK is a FREE on orders over £20, and just a LOW £2.25 for smaller orders.
Please note: You may have to sign for your delivery.
Outside of the UK, our shipping rate is based on weight - you will be advised the shipping rate prior to completing checkout, this starts at £3.25 and is based on order weight.
Payment: Payment is preferred by Credit/Debit card or Paypal. We only accept Credit/Debit card for international sales.
Returns: The Consumer Rights Directive (2014) gives
you the right to a "Cooling Off" period, i.e. a right to cancel your order
within 14 working days following the day of receipt of the goods and return them
for a refund. It is your
responsibility to give notice of your wish to cancel within this cancellation
period by email, fax, letter or telephone. The goods must be returned in the
condition they were dispatched, although you are allowed to have opened and
examined the goods, as you would in a shop. You are not permitted to have
used the item in a way that would not be possible in a retail environment.If you wish to make a return under the "Cooling Off"
period you are responsible for return postage. A form to complete to notify us of your return can be downloaded from http://www.sparkleandshimmer.co.uk/change-of-mind.pdf
Return Postage: If
you change your mind, you are responsible for any postage costs.
Please remember that until we receive the goods back from you, they
remain your responsibility, so please ensure that they are well
packaged and insured in transit where applicable.
Exclusions to return
policy: For hygiene reasons, some items (for example, but not
exclusively) ear-rings for pierced ears, are excluded from our return
policy and can only be returned should a genuine manufacturing fault
exist. Items which are excluded will be clearly stated in the
Faulty Goods: Goods
that have a manufacturing defect will be refunded or replaced at the
managements discretion, on return. Please complete a returns
form available from
http://www.sparkleandshimmer.co.uk/returns-pack.pdf and obtain a
returns authorisation code and returns label from us
before returning any faulty item.
In all cases, our maximum possible refund payable
will be the total paid to us by you. No payment or refund will be
made for, but not limited to, disappointment, time lost or any
consequential loss of any form whatsoever.
Refund Of Return Postage On Faulty Goods: We offer freepost
returns labels to return all faulty items within the UK.
These will be emailed to you to print OR write the details onto the
package, and you will not be charged when handing your item in at a
post office or posting smaller items in a post box. If you
choose not to use our label and instead choose to pay to return the
item at the post office, any expenses you incur will not be
Items Lost In Post:
Royal mail do not consider an item to be lost in the post until 15
working days (3 weeks) have elapsed. If you believe your order
has been lost in the post, and it is 3 weeks since you placed your
order, we will require you to complete a very simple "lost in post"
form, after which we will arrange for replacement products to be
dispatched. No claim for non-delivery will be accepted until we
receive a copy of this form back from you. Only if replacement
products are not available will a refund be entertained.
Use Paypal or using your debit or credit card. We
will dispatch your
purchase within 1 working day. Delivery is by Royal Mail or Courier
for larger orders. Note that for many items
you will need to sign, and our delivery agents will not leave packages
without signature where this is the case.
Feel free to contact us direct via our Contact Us link at the bottom of the