Postage and Packing:  Postage is a LOW £1.95 per order up to £20, and £3.95 above in the UK.  Please note: You may have to sign for your delivery. We sell only within the UNITED KINGDOM, we do not post our products abroad.
	Payment:  Payment is preferred by Credit/Debit card or Paypal, however you can also send a cheque or postal orders.  Please note that cheques can take up to 7 days to clear through our account and therefore a delay for dispatch will occur.
	Returns:  If you wish to make a return under the "Cooling Off" period under the DSR regulations, you must inform us with 7 days of receiving the item and return the item to us, at your expense, in unused and resalable condition within 30 days of receiving said item.   We will refund you the item price - but only once we have received the item back.
	Return Postage: If you change your mind, you are responsible for any postage costs.  Please remember that until we receive the goods back from you, they remain your responsibility, so please ensure that they are well packaged and insured in transit where applicable.
	Exclusions to return policy: For hygiene reasons, some items (for example, but not exclusively) ear-rings for pierced ears, are excluded from our return policy and can only be returned should a genuine manufacturing fault exist.  Items which are excluded will be clearly stated in the description.
	Faulty Goods: Goods that have a manufacturing defect will be refunded or replaced at the managements discretion, on return.  Please contact us first before returning any faulty item.  In all cases, our maximum possible refund payable will be the total paid to us by you.  No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.
	Items Lost In Post: Royal mail do not consider an item to be lost in the post until 15 working days (3 weeks) have elapsed.  If you believe your order has been lost in the post, and it is 3 weeks since you placed your order, we will require you to complete a very simple "lost in post" form, after which we will arrange for replacement products to be dispatched. No claim for non-delivery will be accepted until we receive a copy of this form back from you. Only if replacement products are not available will a refund be entertained.

Use Paypal using your debit or credit card.  We will dispatch your purchase within 48hrs.  Delivery is by Royal Mail.  Note that for many items you will need to sign, and our delivery agents will not leave packages without signature where this is the case.

PLEASE include your PHONE NUMBER in the Paypal Comments if you have any query, as we can often get back to you quicker by telephone.  We reserve the right to refund certain categories of purchase if your Paypal address is unconfirmed and/or your account unverified.

Feel free to contact us direct via our Contact Us link on the left with any queries.