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Information |
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Contact Us
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Quick Queries |
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CAN
I ORDER BY TELEPHONE? Sorry, we only accept online orders, which must be paid at time of order - we do not take payment over the telephone or accept cheques.
Terms Of Sale: Our
standard terms & conditions of sale -
click here
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Contacting Us |
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Email:
Once you have looked through our site and are sure you
can't find the answer to your question online, send your message to:
Please use a subject and sign your name
at the end of your message as otherwise your email may not be received.
We reply
to all emails promptly but sometimes there might be a delay if we have to
check something out, so please be patient as even at the busiest times
you'll usually have a reply within one day at most. |
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Telephone:
Our sales and order processing is entirely conducted
online - we therefore do not have a public contact number. If you
need to speak to us for any reason, please contact us by email and we will
phone you back.
QUERYING YOUR ORDER:
If you have the email ticket from us, we have your order.
If you don't please send us an email.
PLACING AN ORDER:
Orders can only be placed on line and paid by card (either
from your Paypal account or by using the Checkout As Guest option on
Paypal. |
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By Royal Mail: You can write to us, but this is
by far the slowest way of getting a reply. Our address is
Spark Retail, TTM Dispatch, Unit 3, Fenton Barns, EH39 5BW.
Please note that we do not issue catalogues or brochures. |
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Tracking
Your Order |
If you wish to query the status of your order, please
note:
- Allow time for the great
British Post Office: If you have been charged and it's more than a few days previously,
allowing for weekends when no deliveries occur, PLEASE check your post box
thoroughly for Post Office, Parcelforce or Courier "We tried to deliver but you
were out" cards. They often get caught up in junk mail and free
local newspapers. Also, please ask your immediate neighbours if they
have taken a parcel in for you before contacting us. We
are finding that 95% of "missing" packages are actually waiting either
next door or at the sorting office / courier depot.
- VERY Occasionally Things Get
Lost: Where items are lost by the postal service, we must let the Post Office investigate the loss
before any further action can be taken.
Complaints Procedure
In the event of a complaint,
please contact us via any of the methods
outlined above. We will endeavour to respond to all complaints within
3 working days, however usually response will be within 24 hours at any
time. You will be kept updated as to the progress and
outcome of your complaint.
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