Contacting Us

Email: Once you have looked through our site and are sure you can't find the answer to your question online, send your message to:

Please use a subject and sign your name at the end of your message as otherwise your email may not be received.    
We reply to all emails promptly but sometimes there might be a delay if we have to check something out, so please be patient as even at the busiest times you'll usually have a reply within one day at most.

Telephone: Our sales and order processing is entirely conducted online - we therefore do not have a public contact number.  If you need to speak to us for any reason, please contact us by email and we will phone you back.

QUERYING YOUR ORDER: If you have the email ticket from us, we have your order.  If you don't please send us an email.

PLACING AN ORDER: Orders can only be placed on line and paid by card (either from your Paypal account or by using the Checkout As Guest option on Paypal.

 
By Royal Mail: You can write to us, but this is by far the slowest way of getting a reply.  Our address is Spark Retail, TTM Dispatch, Unit 3, Fenton Barns, EH39 5BW.  Please note that we do not issue catalogues or brochures.

• Allow time for the great British Post Office: If you have been charged and it's more than a few days previously, allowing for weekends when no deliveries occur, PLEASE check your post box thoroughly for Post Office, Parcelforce or Courier "We tried to deliver but you were out" cards.  They often get caught up in junk mail and free local newspapers. Also, please ask your immediate neighbours if they have taken a parcel in for you before contacting us.   We are finding that 95% of "missing" packages are actually waiting either next door or at the sorting office / courier depot.
   
• VERY Occasionally Things Get Lost: Where items are lost by the postal service, we must let the Post Office investigate the loss before any further action can be taken.

Complaints Procedure
In the event of a complaint, please contact us via any of the methods outlined above.  We will endeavour to respond to all complaints within 3 working days, however usually response will be within 24 hours at any time.    You will be kept updated as to the progress and outcome of your complaint.