How to contact us

By Telephone: Call us on 01620 850728 between 11am and 4pm Monday to Friday.  However, if the reason you are calling is to pay over the telephone, we would rather that you place your order online, selecting the "Telephone me for payment" option at checkout, as it is very easy to confuse one product with another and this will ensure you only receive the items you actually require.

By Email: Once you have looked through our site and are sure you can't find the answer to your question online, send your message to: sparkle@sparkleandshimmer.co.uk  Please use a subject and sign your name at the end of your message as otherwise your email may not be received.    

Wanting to see our terms of sale?  For our standard terms & conditions of sale - click here

QUERYING YOUR ORDER? If you have the email ticket from us, we have your order.  If you don't please send us an email.

Our address: Sparkle and Shimmer, TTM, Unit 3, Fenton Barns, EH39 5BW.  Please note that we do not issue catalogues or brochures and that this is a warehouse address - we are not open to callers and do not have a shop selling these items over the counter at the above address.

Complaints Procedure
In the event of a complaint, please contact us via any of the methods outlined above.  We will endeavour to respond to all complaints within 3 working days, however usually response will be within 24 hours at any time.    You will be kept updated as to the progress and outcome of your complaint.

Sparkle and Shimmer is part of TTM Retail. Our VAT number is GB 720 2712 79.