Contacting Us

Email: We far prefer emailed enquiries!  Once you have looked through our site and are sure you can't find the answer to your question online, send your message to:

Please use a subject and sign your name at the end of your message as otherwise your email may not be received.    
We reply to all emails promptly but sometimes there might be a delay if we have to check something out, so please be patient as even at the busiest times you'll usually have a reply within one day at most.

Telephone: We would prefer you contact us by email, however if this is not possible, please call 07788 763538.  Please note that we do not take orders by telephone.

QUERYING YOUR ORDER: If you have the email ticket from us, we have your order.  If you don't please send us an email.  Staff on the phone will not remember your order from the 100's we handle each week across several platforms - we will need to take a lot of info down and call you back.  If you email, we can check far more quickly.

PLACING AN ORDER: Orders can only be placed on line, if you do not wish to use your card online please select the PHONE ME FOR PAYMENT DETAILS option at checkout.

 
By Royal Mail: You can write to us, but this is by far the slowest way of getting a reply.  Our address is Spark Retail, PO BOX 13083, Cockburnspath, TD13 5AA.  Please note that we do not send out "lists" as all our lists are already on this website.

• Allow time for the great British Post Office: If you have been charged and it's more than a few days previously, allowing for weekends when no deliveries occur, PLEASE check your post box thoroughly for Post Office, Parcelforce or Courier "We tried to deliver but you were out" cards.  They often get caught up in junk mail and free local newspapers. Also, please ask your immediate neighbours if they have taken a parcel in for you before contacting us.   We are finding that 95% of "missing" packages are actually waiting either next door or at the sorting office / courier depot.
   
• VERY Occasionally Things Get Lost: Where items are lost by the postal service, we must let the Post Office investigate the loss before any further action can be taken.

Complaints Procedure
In the event of a complaint, please contact us via any of the methods outlined above.  We will endeavour to respond to all complaints within 3 working days, however usually response will be within 24 hours at any time.    You will be kept updated as to the progress and outcome of your complaint.